Business Communications – Seek First to Understand, Then to be Understood

Maxims And Truisms

Maxims And Truisms

 

“Seek First to Understand, Then to be Understood”
Steven Covey – 7 Habits of Highly Effective People (Habit 5)

 

 

Meaning:

  • From a communications standpoint, you always need to make the other person feel “heard” before they are willing to “hear you”
  • If you are not listening to understand, then you are probably missing the point of what the person is actually trying to say or what they actually want, which puts you in a weaker bargaining position.