Business Communications – Do not listen to reply, listen to understand

Maxims And Truisms

Maxims And Truisms

“Do not listen to reply, listen to understand”

Meaning

  • If you are busy formulating your own response in your head, you cannot possibly be fully hearing or understanding what the person is saying. You are more likely to make mistaken assumptions about what they are trying to say, which makes your arguments weaker and less relevant. If you had listened to understand first, then you would know how to more appropriately and powerfully respond.

 

 

Business Communications – Seek First to Understand, Then to be Understood

Maxims And Truisms

Maxims And Truisms

 

“Seek First to Understand, Then to be Understood”
Steven Covey – 7 Habits of Highly Effective People (Habit 5)

 

 

Meaning:

  • From a communications standpoint, you always need to make the other person feel “heard” before they are willing to “hear you”
  • If you are not listening to understand, then you are probably missing the point of what the person is actually trying to say or what they actually want, which puts you in a weaker bargaining position.